WORK 

WITH US 

Interested in working with us?  Cornerstone offers many employment opportunities to work for a unique employee-owned company.  All positions offer competitive wages and full comprehensive benefits package. Click on the job title below for an overview.

** Indicates we are hiring for this position currently. 

Responsible for providing IT support across the company, covering many facets of IT ranging from Tier I Help Desk support to working on large projects to upgrade the company’s network infrastructure.

Responsibilities

  • Monitor and respond to network users’ requests for hardware and software support
  • Install, configure, and test new workstations
  • Upgrades to MS Windows Server Operating Systems
  • Upgrades to MS SQL Server
  • Test and upgrade proprietary and third-party software applications
  • Assist with backup and restore processes
  • Design and implement automated solutions to improve operational efficiency
  • Administration of Office 365 products
  • Assist with administration of Microsoft Exchange
  • Monitor network activity
  • Troubleshoot and fix network connectivity issues
  • File share management, assigning appropriate permissions
  • Configure and manage DNS
  • Group Policy management
  • Occasional weekend and evening hours

Attributes & Qualifications

  • Exceptional interpersonal, written, and oral communication skills
  • Demonstrated ability to work as a team player – willing to put forth the effort for the betterment of the team
  • Ability to handle multiple projects at once, effectively prioritizing and executing tasks
  • Continuous improvement attitude
  • Proactive approach
  • Strong technical aptitude and attention to detail
  • Strong troubleshooting and problem-solving skills utilizing logical and creative thinking
  • Strong work ethic; highly self-motivated with minimal supervision or direction
  • Experience in healthcare/medical transportation a plus

Responsible for executing an array of daily processes and procedures designed to support and facilitate the efficient flow of timely and accurate information to all departments within the company.

Responsibilities

  • Mail Processing
  • Electronic File Submissions
  • Payment & Check Handling
  • Insurance & Demographics Verification
  • Patient Care Report (PCR) Management
  • Membership verification and processing

Attributes & Qualifications

  • Computer familiarity: Microsoft office applications, database and spreadsheet applications, internet/webpage navigation, scanning & indexing
  • Medical claims and insurance familiarity: explanation of medical benefits, payment structures of federal, commercial, automobile, HMO/MCO insurances
  • Time management & prioritization skills
  • Multi-task & meet deadlines
  • Positive attitude and resilience
  • Attention to detail
  • Ability to work in a team environment
  • Self-starter with the ability to streamline functions and passion to learn, grow and share knowledge and information

Responsible for investigating and efficiently resolving an array of account issues across all major payers, from Medicare to Medicaid, commercial insurers, facilities, and directly with patients.

Responsibilities

  • Initiate phone calls to carriers for claim status, denials and status of payment
  • Submit claims to carriers and patients to secure payment on outstanding balances
  • Identify and submit appeals to carriers for redetermination of claims
  • Process claim rejections via clearinghouse
  • Process incoming correspondence for all insurance payer types
  • Perform all necessary duties to successfully secure payment and close a claim
  • Validate and qualify refunds for processing
  • Manage applicable claims resolution workflows
  • Communicate new industry information and procedures as learned through your daily workflow functions
  • Provide direct supervisor with ideas and suggestions for system updates and procedural improvements
  • Complete departmental related projects as needed
  • Complete all additional duties as assigned

Attributes & Qualifications

  • Understanding of insurance, Medicare and Medicaid billing procedures and general practices
  • Ambulance billing guidelines and regulations
  • Collection law and guidelines
  • General computer proficiency and knowledge of Microsoft Office applications
  • Math, grammar, and spelling proficiency
  • Excellent time management and prioritization skills
  • Ability to multitask and meet deadlines
  • Maintain positive attitude and flexibility
  • Good customer service and persistence
  • Strong communicator, written and verbal
  • Detail oriented and accurate
  • Investigative nature with problem solving skills
  • Team player

Responsible for providing customer service and account oversight to a group of clients, through rapport building, efficient workflow maintenance, monitoring of various reports, and onsite consultations.

Responsibilities

  • Understand the EMS industry
  • Understand the ambulance billing industry
  • Understand how Cornerstone operates
  • Develop strong professional relationships
  • Communicate effectively with decision makers
  • Smartly manage their time based on an ever-changing workload
  • Be a positive influence on others through their attitude and work ethic

Attributes & Qualifications

  • Three or more years in a client-facing role
  • EMS background preferred
  • Four-year degree preferred
  • Proficient in Microsoft Office

Responsible for providing primary internal support to Client Services Advisors, who operate as the lead point of contact for a group of clients. The Associate will develop into an Advisor, eventually becoming the lead point of contact for a designated group of clients.

Responsibilities

  • Includes assisting with workflow, emails (client and internal), inbound and outbound client calls, situational awareness planning, meeting preparation, reports, projects and other initiatives. This also includes collaborating with departments and performing various levels of research to identify and resolve potential issues.

Qualifications

  • Cornerstone experience commensurate to the position, and/or
  • 1-3 years in a client or customer-facing role
  • General proficiency in Microsoft Office
  • EMS experience preferred but not required
  • Relatable 4-year degree preferred but not required

Responsible for coding, incorporating an array of technical, clinical and regulatory knowledge to interpret client documentation and translate it into the most appropriate claim.

Responsibilities

  • Read and interpret transport and clinical data to ensure proper documentation has been provided to accurately generate a clean claim
  • Use clinical data to determine the medical necessity of an ambulance transport
  • Proper application of HCPCS and ICD10 codes to properly classify conditions related to the complaints communication during an patient encounter
  • Accurately and timely transcription of data from various client ePCR trip programs into our billing program, RescueNet dispatch
  • Identify the need to request additional or missing information from various sources such as Client Services, hospitals, insurances, Skilled Nursing and Custodial extended care facilities when applicable
  • Obtain and update patient information including, demographics, and insurance information
  • Workflow management
  • Responds to interdepartmental inquiries regarding CMS billing principles and industry-related regulations, practices and client specifications
  • Provide direct supervisor with ideas and suggestions for system updates and procedural improvements
  • Complete departmental related projects as needed
  • Complete all additional duties as assigned

Attributes & Qualifications

  • Certification in Medical Billing and Coding, Healthcare; or equivalent combination of education and experience
  • Understanding of medical terminology/abbreviations, anatomy and physiology, insurance, Medicare and Medicaid billing procedures and general practices
  • Ambulance billing guidelines and regulations
  • General computer proficiency and knowledge of Microsoft Office applications
  • Math, grammar, and spelling proficiency
  • Ability to process high volume of data on a day-to-day basis
  • Ability to multitask and meet deadlines
  • Maintain positive attitude and flexibility
  • Strong communicator, written and verbal
  • Detail oriented and accurate
  • Approaches change as an opportunity for growth and development in self and others
  • Team player

 Responsible for inbound and outbound phone calls to patients to resolve unpaid ambulance medical bills.

Responsibilities

  • Provide superior customer service to all incoming phone calls
  • Assist patients calling with all applicable billing related needs, such as insurance information, payment plans, hardships, membership terms, referral to collections, etc.
  • Document billing software with all inbound and outbound calls
  • Update billing software with all applicable insurance and patient demographics received via mail, phone, email, fax, website submission
  • Initiate phone calls to patients for unpaid accounts
  • Develop payment plan techniques for delinquent accounts
  • Submit invoices to bill patients to secure payment on outstanding balances
  • Verify insurance eligibility via various online platforms
  • Process incoming patient correspondence via mail, fax, and email
  • Manage applicable claims resolution workflows
  • Communicate new industry information and procedures as learned while working claims
  • Provide direct supervisor with ideas and suggestions for efficiencies, system updates and procedural improvements
  • Complete departmental related projects as needed
  • Complete all additional duties as assigned

Attributes & Qualifications

  • Knowledge or understanding of insurance, Medicare and Medicaid billing procedures and general practices
  • Ambulance billing guidelines and regulations
  • Collection law and guidelines
  • General computer proficiency and knowledge of Microsoft Office applications
  • Math, grammar, and spelling proficiency
  • Superior customer service skills and persistence
  • Excellent time management and prioritization skills
  • Ability to multitask and meet deadlines
  • Maintain positive attitude and flexibility
  • Strong communicator, written and verbal 
  • Detail oriented and accurate 
  • Investigative nature with problem solving skills
  • Team player

Responsible for accurate and efficient payment posting, application of contractual allowances and write-offs, refund adjudication, split payment verification, and the weekly reconciliation of business and banking activity.

Responsibilities

Posting:

  • Payment Analysis – Post payments and determine next course of action to correctly re‐bill, adjust or close claim o Payments include checks, money orders, credit cards, electronic deposits, cash, and payments made to clients (direct payments) o Payers include Medicare, Medicaid, Commercial Insurance, Facility, Private Pay, etc.
  • Verify payments against Remittance Advice and/or Explanation of Benefits and charges to ensure accuracy o Update and correct any discrepancies (ranging from incorrect bills, missing insurance to misspelled names, etc.)
  • Verify accuracy by reconciling transactions to periodic (daily, weekly) accounting summaries
  • Apply necessary write‐offs, contractual allowances, memberships, etc. at the time of payment posting
  • Process returned ACPs and returned checks
  • Pull EOBs from online platforms and post to patient accounts

Refunds:

  • Determine when accounts need to be refunded, why, to whom and how much
  • Issue refunds to all appropriate payers including Medicare, Medicaid, Commercial Insurance,

Facility, Private Pay, etc.

  • Maintain refund check registers

Client Deposits and Client Payment Tracking:

  • Prepare and deposit physical checks received
  • Reconcile and maintain check logs, patient account adjustments and deposit summary
  • Scan and index payments posted
  • Run client/patient credit reports
  • Research and resolve open accounts with complex payment activity
  • Process weekly settlements
  • Review validation reports and update accounts accordingly
  • Report payments and mail payments/documentation to collection agencies

Miscellaneous:

  • Research and resolve all partial payments, and insurance line‐item denials
  • Maintain department workflows through RescueNet
  • Process and complete all departmental mail
  • Complete all additional duties as assigned

Attributes & Qualifications

Knowledge:

  • Understanding of insurance, Medicare and Medicaid billing procedures and practices
  • Ambulance billing guidelines and regulations
  • Collection law and guidelines
  • General computer proficiency and knowledge of Microsoft Office applications

Skills/Attributes:

  • Proficiency of keyboarding numerical data
  • Mathematical, calculation and reconciling skills
  • Detail oriented and accurate
  • Excellent time management and prioritization skills
  • Ability to multitask and meet deadlines
  • Maintain positive attitude and flexibility
  • Team player

Responsible for performing direct sales engagement activity, building a network of industry connections and managing a pipeline of new business opportunities within a defined territory. 

Responsibilities

  • Build and manage a quality pipeline of potential billing clients
  • Meet benchmarks for creation of new opportunities and conversions to wins
  • Build and manage relationships with decision makers, key individuals and vendors
  • Conduct virtual and on-site meetings, sales presentations and portal demos
  • Conduct market and competitive research to inform sales strategies
  • Uncover opportunities through emails, phone calls and station visits
  • Represent Cornerstone at trade shows, conferences and pertinent meetings
  • Utilize CRM software to update and manage pertinent account activity
  • Work effectively without direct supervision and in a mobile environment
  • Adapt to change and the demands of growth with a flexible, team-oriented attitude
  • Expected travel appx 60-70%, including some overnights and weekends

Attributes & Qualifications

  • Self-starting, entrepreneurial mindset
  • Desire to build, win and exceed goals
  • Influential and articulate communicator
  • EMS experience preferred
  • Sales experience preferred
  • General proficiency in Microsoft suite

Responsible for creating new systems to streamline business processes, facilitate new improvements and support compliance with industry standards.

Responsibilities

  • Primary lead on all report requests from internal and external customers
  • Investigate and troubleshoot various system issues to determine the program and/or process changes required to resolve the issues
  • Assist with projects to upgrade and revise the company’s proprietary software applications o Serve as a liaison between Systems/IT and Operational Business Units o Gather system requirements from subject matter experts o Assist in translating business requirements into technical specifications o Develop user stories and create task-level tickets for Systems Developers o Assist with testing software upgrades and new applications o Ensure that system updates and new applications fulfill customer requirements
  • Help the Systems Development team with creating new systems to streamline business processes, facilitate new improvements and support compliance with industry standards
  • Communicate effectively to management through meetings, reports and presentations while identifying progress, challenges and solutions for all responsibilities listed above
  • Perform other related duties as required and assigned

Attributes & Qualifications

  • Technical certification, a bachelor’s degree in the field of computer science, information technology or software engineering, or equivalent work experience
  • Strong technical aptitude and attention to detail
  • 3+ years of experience in the design and development of relational databases using Microsoft SQL Server

Management Studio

  • Experience scripting in T-SQL programming language o Writing, maintaining and optimizing complex queries and stored procedures o Developing database objects such as user-defined functions, triggers, etc. o Experience with Microsoft SQL Server Integration Services (SSIS)
  • Experience using Microsoft Access, Excel and other analytical tools to evaluate and manipulate data
  • Ability to conduct research into software and other technical-related issues
  • Experience with Crystal Reports or comparable software applications used for report development
  • Understanding of coding methods and best practices
  • Strong troubleshooting and problem-solving skills utilizing logical and creative thinking
  • Exceptional interpersonal, written and oral communication skills
  • Demonstrated ability to work as a team player – willing to put forth the effort for the betterment of the team
  • Project management experience, preferably utilizing Jira project tracking software
  • Ability to document technical and business requirements
  • Strong work ethic; highly self-motivated with minimal supervision or direction
  • Proactive approach
  • Continuous improvement attitude
  • Ability to handle multiple projects at once, effectively prioritizing and executing tasks
  • Experience in healthcare/medical transportation a plus

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